Unified Communications from b4b Group deliver the tools and features that support your team and your business to collaborate both internally and externally. Working with platforms such as GoToConnect, Teams and 8×8 we provide a full suite of communication products, allowing your team to collaborate across all channels.
Unified Communications (UC) aim to digitally transform businesses. We are now in an era where work is no longer completed from a desk, phone or PC.
A problem for many businesses is the speed of communication innovation, as the vast number of tools available can often overwhelm any employee or IT team.
On the right you can view a list of the many options:
- Phone calls
- Instant messaging
- Text messaging
- Web conferencing
- Document sharing
- Screen sharing
- Scheduling meetings
The best Unified Communications for your business should gather everything your employees need and allow them to connect, share and work together. This allows for multiple benefits including:
- Reduced costs – All Unified Communication systems utilise the cloud, meaning businesses can take advantage of reducing their capital expenditure by moving to a need based operating expenditure model
- Better performance – Unified Communications allow your employees to both communicate and collaborate instantly, allowing for more efficient working and improving the reputation of your business
- Improved productivity – Unified Communications allow employees and teams to connect with whatever technology is the most comfortable for them via their preferred device
- An enhanced user experience – Unified Communications help employees by giving them the freedom to work as they choose, improving the services provided
- Collaboration –Remote workers can easily connect with office based employees via channels such as video-conferencing, screen sharing and many others
To provide businesses with the tools they need b4b Group work closely with leading Unified Communication providers within the global market:
- GoToConnect – Much more than a phone system, with integrated video calling, handsets,PC softphone, mobile app coupled with global calling capabilities. GoToConnect has been a great solution for b4b Group’s corporate customers
- 8×8 – With a focus on providing global organisations with a single platform, 8×8 has been a leader in this space for many years. Enterprise contact centre and CRM integrationallows 8×8 to work across many vertical markets
- Microsoft Teams – Microsoft Teams emerged in 2020 as the new kid on the block for video calling and collaboration. With extensions now into the phone systems market, b4b Group has developed integrations with SIP providers and phone systems to help your business get the most from Teams
b4b Group has supported many businesses in Northern Ireland with their Unified Communications strategies