Most phone systems come with a 1-Year manufacturer warranty for all hardware. What happens when that warranty expires?
What if you need to get reprograms or changes made to your system?
b4b offer a range of telephone system maintenance options.
Telephone System Maintenance
Repairs and Maintenance Options for your phone system from b4b
Maintenance Plus
Maintenance Plus from b4b offers cover on your phone system during normal business hours. The cover is from Monday to Friday (9.00 am to 5.00 pm) excluding bank holidays.
This cover is a good choice for any business with standard opening times. Major incidents will be responded to within 4 business hours, and minor issues responded to within 8 hours.
Maintenance Pro
24/7/365 cover. b4b offer 24/7 maintenance to all our customers.
This is the ultimate maintenance option, if your business doesn’t fit the normal 9am to 5pm pattern. Hotels and restaurants are examples of this.
Major incidents are responded to within 4 hours, minor issues are responded to within 8 hours.
Data Maintenance
b4b offer maintenance for data hardware. We can provide Service Level Agreements (SLA) contracts or callout contracts for all your data needs.
b4b can rent fully insured storage for spares on these contracts that are accessible 24/7.
We are partnered with Networks First, Northgate and the Concert Group.
3rd Party Maintenance
b4b understand that it is not possible to have engineers based all over Ireland, the UK, or even Europe. At b4b we offer 3rd party back to back or callout contracts.
Our accredited engineers will represent your company while onsite and provide the exemplary service your clients deserve. This superb service is why b4b already support 3rd party contracts for some of the major telecoms service providers such as Kcom, Cable & Wireless and Maintel.
Benefits of a Maintenance Contract
- All repairs and changes are completed by manufacturer accredited staff
- b4b provide a full disaster recovery service
- All telephone equipment is held locally so no time delays in repairs
- SLA agreements that give your business peace of mind
- Experienced staff and local customer service with fast response times when you need us most
Why Choose a Maintenance Contract from b4b?
b4b have hundreds of maintenance contracts in place backed by excellent customer service